About Us: Coach is a global fashion house founded in New York in 1941. Inspired by the vision of modern luxury, we are redefining the customer experience in outlet retail. At Coach, we value authenticity, innovation, and inclusivity—and we’re looking for passionate individuals to help us bring that vision to life. About the Role: Coach Outlet is coming to Liverpool! We’re on the lookout for a passionate and experienced Store Manager to lead our newest location and bring the Coach experience to life for our outlet customers. As the Store Manager, you’ll be responsible for launching and leading our Liverpool Outlet store. You’ll drive team performance, deliver exceptional customer service, and ensure the store reflects the energy and accessibility of the Coach Outlet brand. Key Responsibilities: Lead and inspire a team to achieve sales targets and deliver outstanding customer experiences Drive operational excellence, including stock management and visual merchandising Recruit, train, and develop team members to build a strong store culture Implement outlet-specific strategies to maximize foot traffic and conversion Maintain high standards of loss prevention and compliance Collaborate with regional leaders to execute brand and promotional initiatives About You: Proven experience in retail management, ideally in outlet or high-volume environments Strong leadership and team development skills Passion for customer service and brand storytelling Commercially minded with a focus on results and KPIs Adaptable, energetic, and excited to lead a new store opening What We Offer: Competitive salary performance-based bonuses Generous staff discounts across Coach and Kate Spade Career growth opportunities within a global fashion house Supportive and inclusive team culture Be part of an exciting new chapter for Coach Outlet in Liverpool! Courage to be Real
